Subject: Tech Support Candidate - Faisal Malik
From: Faisal Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 14:32:09 -0400

| | Tech Support Test

Name | Faisal Malik
E-mail | [email-masked]
Phone Number | (+91) 9149840399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Srinagar, Jammu And Kashmir
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | Seller onboarding associate | 18-08-2022 | 26800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first of all refresh the tab. If the error Is still there i will check my internet connection and if internet connection is also stable, i will try to open the website with another browser. And if i am still facing the error instead of switching the browser, i will try to reconnect with my internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker
2. Turn on the Bluetooth on phone
3. search for the Bluetooth device over the phone in Bluetooth settings
4. After finding it pair with device
5. It will get connected

What according to you makes you a good candidate for customer service or technical support job? | I believe my skills and abilities are good enough for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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