Subject: English Language Test - Surbjit kumar Ram
From: Surbjit kumar Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 06:16:47 -0400

| | Foreign Language Screening Test

Name | Surbjit kumar Ram    /  (802313) 7488050174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
We could not provide you the status for your order.As per the courier your address was not correct.could you send your current address once again,so that we can send the order as soon as possible.we appoligise for the inconvenience faced by you.

BabyShop.Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
We have received your mail and we will be sending our unit to your place to look after whether your TV cabinet has scratches or not.we will deal with it accordingly if it has scratches will be replacing if as soon as possible.

Homebox Team

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