Subject: Daily performance summary for LiveSalesman team for Sep 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 9 | 5 | 22 | 0 | 0 | 36
Aws Adra | 9 | 5 | 17 | 0 | 9 | 40
Waseem Ahemad . Khan | 5 | 7 | 37 | 0 | 0 | 49
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 8 | 0 | 0 | 1 | 0 | 9
Mohiuddin Lsm | 0 | 1 | 26 | 0 | 6 | 33
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 31 | 18 | 102 | 1 | 15 | 167

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 43
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 1
| | Delivery Status | 4
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 59
No Answer | (blank) | (blank) | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 27
| Other Enquiry | Store Availability | 2
| | Store Location | 1
| Policy Related | Delivery Time | 2
| Product Related | Combo | 1
| | Product Specification | 5
PreSales Total | | | 38
Grand Total | | | 99

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 2 | 4
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Aws Adra | 1 | 0 | 0 | 1 | 1 | 3 | 6
Alhamzi Mohammed | 11 | 4 | 1 | 1 | 0 | 1 | 18
Syed Ataullah | 4 | 0 | 1 | 0 | 0 | 0 | 5
Hasan Nour | 5 | 2 | 0 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 7 | 2 | 2 | 1 | 10 | 45

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 1 | 1 | 0 | 5 | 10
Aws Adra | 9 | 1 | 2 | 0 | 0 | 13 | 25
Mohiuddin Lsm | 4 | 3 | 0 | 4 | 2 | 7 | 20
Jok Kuol | 0 | 0 | 0 | 2 | 0 | 7 | 9
Waseem Ahemad . Khan | 9 | 0 | 1 | 1 | 3 | 2 | 16
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 2 | 3
Grand Total | 25 | 4 | 4 | 9 | 5 | 41 | 88

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 0 | 1 | 0 | 2 | 0 | 2 | 5
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 4 | 5
Aws Adra | 4 | 3 | 0 | 1 | 0 | 1 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 4 | 1 | 0 | 0 | 1 | 0 | 6
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 8 | 6 | 1 | 3 | 1 | 15 | 34

Please feel free to reach out for any further clarifications.