Subject: Dutch Language Test - KASHIF IQBAL KHAN
From: KASHIF IQBAL KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Sep 2022 04:58:19 -0400

| | Foreign Language Screening Test

Name | KASHIF IQBAL KHAN    /  (91) 8077550438    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,
Firstly, I request you to accept my sincere apologies for the inconvenience caused you.
I want to inform you that you ordered a hand bag from our online store 14 days back. The order was shipped by us on time, and handed over to courier company same day when the order was placed.
The courier tried to deliver the order to you, but the customer's address as per the courier was wrong. That's why, the order is not delivered to you.
I have registered your complaint. Please send me correct address, so that the ordered is to be delivered.
One of our aims is to provide a convenient and efficient service.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello XYZ,
Firstly, I request you to accept my sincere apologies for the inconvenience caused you.
I want to inform you that you purchased a TV Cabinet from our online store last week, and my team installed it in the morning in your house. As you said that the after the team left, You noticed that the cabinet has too many scratches on it.
I have registered your complaint and raise your request that the unit is to be returned and replaced with a new unit or give me your money back. Our company will solve this issue as soon as possible.
One of our aims is to provide a convenient and efficient service.
Thanks.

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