Subject: Daily performance summary for LiveSalesman team for Sep 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Sep 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 14 | 0 | 10 | 24
Zafrul .islam | 0 | 3 | 0 | 1 | 4
Ali hazzaa | 0 | 1 | 11 | 5 | 17
Aws Adra | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 53 | 6 | 59
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 2 | 3 | 2 | 7
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 0 | 21 | 5 | 26
Nourah Alfhaid | 0 | 0 | 75 | 2 | 77
Sultan Motawa | 0 | 0 | 10 | 0 | 10
Grand Total | 0 | 22 | 173 | 31 | 226

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 84
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 14
| | Delayed Delivery (HH) | 1
| | Delivery Status | 69
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 7
Customer Services Total | | | 182
PreSales | (blank) | (blank) | 12
PreSales Total | | | 12
Grand Total | | | 194

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Zafrul .islam | 4 | 4 | 0 | 4 | 1 | 2 | 15
Mohiuddin Lsm | 11 | 0 | 1 | 0 | 5 | 9 | 26
Malek Hosan | 4 | 5 | 0 | 1 | 0 | 2 | 12
Ali hazzaa | 11 | 10 | 8 | 8 | 6 | 22 | 65
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 3 | 5
Khaled Sufian | 10 | 0 | 0 | 0 | 0 | 2 | 12
Ali Ibraheem | 3 | 2 | 0 | 1 | 0 | 4 | 10
Abdallah Ahmed | 12 | 0 | 1 | 0 | 0 | 9 | 22
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 6 | 0 | 1 | 0 | 0 | 5 | 12
Ama Alsubiae | 0 | 0 | 1 | 0 | 1 | 1 | 3
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 3 | 4
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 2 | 1 | 0 | 0 | 2 | 0 | 5
Jok Kuol | 0 | 2 | 2 | 1 | 3 | 0 | 8
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 1 | 0 | 2
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamdi Saleh | 3 | 0 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 68 | 27 | 15 | 17 | 20 | 67 | 214

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 4 | 1 | 0 | 0 | 0 | 1 | 6
Ali Ibraheem | 1 | 0 | 1 | 0 | 0 | 1 | 3
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 1 | 1 | 4
Ama Alsubiae | 0 | 3 | 2 | 0 | 0 | 0 | 5
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Zafrul .islam | 5 | 1 | 1 | 0 | 0 | 0 | 7
Jok Kuol | 3 | 2 | 0 | 0 | 0 | 0 | 5
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 8 | 6 | 0 | 1 | 7 | 38

Please feel free to reach out for any further clarifications.