Subject: Daily performance summary for LiveSalesman team for Sep 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Sep 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 7 | 0 | 0 | 0 | 1 | 8
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Aws Adra | 7 | 1 | 22 | 0 | 8 | 38
Jok Kuol | 7 | 1 | 7 | 0 | 4 | 19
Syed Ataullah | 6 | 0 | 0 | 0 | 0 | 6
Mohiuddin Lsm | 0 | 4 | 20 | 0 | 0 | 24
Waseem Ahemad . Khan | 1 | 10 | 58 | 0 | 1 | 70
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 16 | 107 | 1 | 14 | 166

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 67
| Delivery Related | Damage during delivery | 2
| | Delivery Status | 6
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 80
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 1
No Answer Total | | | 3
PreSales | (blank) | (blank) | 23
| Other Enquiry | Store Availability | 5
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Combo | 2
| | Product Specification | 10
PreSales Total | | | 43
Grand Total | | | 126

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 2 | 4
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Aws Adra | 0 | 0 | 0 | 1 | 1 | 3 | 5
Alhamzi Mohammed | 8 | 3 | 2 | 0 | 0 | 1 | 14
Syed Ataullah | 4 | 1 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 7 | 2 | 1 | 1 | 10 | 34

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 3 | 5 | 8 | 13 | 31
Mohiuddin Lsm | 8 | 0 | 0 | 0 | 0 | 5 | 13
Jok Kuol | 0 | 0 | 2 | 2 | 0 | 6 | 10
Aws Adra | 3 | 3 | 0 | 0 | 0 | 10 | 16
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 6 | 0 | 0 | 0 | 0 | 1 | 7
Grand Total | 19 | 3 | 6 | 7 | 8 | 42 | 85

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 2 | 2
Alhamzi Mohammed | 5 | 1 | 1 | 4 | 1 | 1 | 13
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 5 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 1 | 1 | 0 | 1 | 0 | 0 | 3
Grand Total | 10 | 2 | 1 | 5 | 1 | 15 | 34

Please feel free to reach out for any further clarifications.