Subject: English Language Test - Mohammad Mujahid
From: Mohammad Mujahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 02:37:24 -0400

| | Foreign Language Screening Test

Name | Mohammad Mujahid    /  (+91) 8292733069    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am so sorry for the trouble you have been having, My team and i are doing everything we can to resolve this as fast as possible.
In order to support you through this, could you me confirm address again??
Take care
{ Name }

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for reaching out, satisfying our customers is very to us, and I am sorry we couldn't meet your decision and can only apologise for any problems.
I will arrange for a replacement and ask our account management team to take care of any paperwork necessary.
Should you change your mind I will be here to help you any way I can.
Take care

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