Subject: Daily performance summary for LiveSalesman team for Sep 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 09:05:14 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 0 | 4 | 0 | 5 | 9
Jok Kuol | 0 | 6 | 1 | 0 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 31 | 5 | 37
Zafrul .islam | 0 | 5 | 0 | 0 | 5
Ali hazzaa | 0 | 0 | 10 | 9 | 19
Hamdi Saleh | 0 | 0 | 16 | 5 | 21
Khaled Sufian | 0 | 0 | 23 | 5 | 28
taher Mohammad | 0 | 0 | 56 | 5 | 61
Grand Total | 0 | 16 | 137 | 36 | 189

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 58
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 12
| | Delayed Delivery (HH) | 1
| | Delivery Status | 19
| Product Complaint | Complaint within Warranty | 3
Customer Services Total | | | 102
Live Sales | Pre-Sale | Help in completing the order | 57
| | Help placing new order | 1
Live Sales Total | | | 58
Mattress Related Total | | | 1
No Answer Total | | | 2
Mattress Related | (blank) | (blank) | 1
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 5
| Other Enquiry | Payment Methods | 1
| | Store Availability | 1
PreSales Total | | | 7
Grand Total | | | 170

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Zafrul .islam | 5 | 4 | 1 | 2 | 1 | 3 | 16
Mohiuddin Lsm | 5 | 0 | 0 | 2 | 1 | 4 | 12
Ali hazzaa | 19 | 10 | 10 | 6 | 9 | 23 | 77
Malek Hosan | 6 | 2 | 0 | 1 | 0 | 2 | 11
Hasan Nour | 0 | 1 | 0 | 2 | 0 | 3 | 6
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 2 | 7
Ali Ibraheem | 0 | 0 | 0 | 1 | 1 | 5 | 7
Abdallah Ahmed | 3 | 0 | 1 | 0 | 0 | 9 | 13
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 7 | 1 | 0 | 0 | 0 | 7 | 15
Ama Alsubiae | 1 | 2 | 0 | 1 | 1 | 1 | 6
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 3 | 4
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Nourah Alfhaid | 0 | 1 | 0 | 0 | 2 | 0 | 3
Jok Kuol | 0 | 1 | 1 | 0 | 2 | 0 | 4
Wejdan Alotaibi | 1 | 1 | 0 | 0 | 1 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamdi Saleh | 3 | 0 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 59 | 24 | 13 | 17 | 20 | 67 | 200

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdallah Ahmed | 2 | 1 | 0 | 0 | 0 | 1 | 4
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 0 | 0 | 1 | 1 | 0 | 4
Mohiuddin Lsm | 1 | 1 | 0 | 1 | 0 | 0 | 3
Ama Alsubiae | 3 | 3 | 1 | 0 | 0 | 0 | 7
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Zafrul .islam | 7 | 1 | 0 | 0 | 0 | 0 | 8
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 7 | 1 | 2 | 1 | 6 | 36

Please feel free to reach out for any further clarifications.