Subject: Daily performance summary for LiveSalesman team for Sep 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 14 | 1 | 2 | 0 | 7 | 24
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 4 | 18 | 0 | 6 | 30
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 0 | 9 | 43 | 0 | 0 | 52
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 14 | 63 | 0 | 13 | 111

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delivery Status | 9
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 39
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 27
| Other Enquiry | Store Availability | 6
| Product Related | (blank) | 2
PreSales Total | | | 35
Grand Total | | | 75

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 2 | 3
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 10 | 1 | 1 | 0 | 0 | 2 | 14
Aws Adra | 0 | 0 | 1 | 0 | 1 | 2 | 4
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 1 | 3
Syed Ataullah | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 16 | 2 | 2 | 0 | 1 | 11 | 32

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 7 | 2 | 7 | 8 | 14 | 42
Mohiuddin Lsm | 9 | 0 | 0 | 0 | 1 | 5 | 15
Jok Kuol | 3 | 1 | 2 | 0 | 2 | 6 | 14
Aws Adra | 0 | 0 | 0 | 0 | 0 | 6 | 6
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Grand Total | 17 | 8 | 5 | 7 | 11 | 39 | 87

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 6 | 0 | 3 | 2 | 0 | 2 | 13
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 1 | 2
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 2 | 3
Jok Kuol | 4 | 0 | 0 | 0 | 2 | 0 | 6
Grand Total | 12 | 0 | 3 | 2 | 3 | 11 | 31

Please feel free to reach out for any further clarifications.