Subject: Arabic Language Test - Shahzad Ahmad
From: Shahzad Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 11:36:40 -0400

| | Foreign Language Screening Test

Name | Shahzad Ahmad    /  (146230) 9651843318    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
dear Customer ,
Sub: Delivery Delay

Its reached to me that your order number xyz is being delayed due to wrong delivery location that you have provided.we regret for this delay however we have traced the order where is it.we hope it will reach to you within 3 days.

Regards
Shahzad Ahmad
Customer executive xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Dear Customer customer ID xyz
Sub: Return policy
Dear customer I hope you are good.it is reached to me that your TC cabinet we have placed at your home,you found it scratched so don't worry we have return policy.it will be better if you choose replacement way.please fill this section of details.

Regards
Shahzad Ahmad
Customer Executive Xyz

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