Subject: English Language Test - ABU SHAHMA
From: ABU SHAHMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 11:24:37 -0400

| | Foreign Language Screening Test

Name | ABU SHAHMA    /  (91) 9335684750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I am customer service agent from baby shop. Com. As per available information it looks you have ordered for a hand bag. When your ordered this my company connected delivery provider and shiped your ordered bag on your given address  and my delivery boy is ready to deliver it.
But you address is wrong in our system. Please update it and after that I will ship your order again on the updated correct address.
Thanks
Customer sales representative
Baby shop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
I am Your customer service representative from my company. As per given information you have purchased an item from our company. And our team installed it on your space. After that you noticed some scratches

I want to say that after installation our company's responsibility has completed.
No refund but you can replace it within given time period.
Thanks
Customer service representative
Baby shop. Com

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