Subject: Arabic Language Test - Abdul Qadir Laskar
From: Abdul Qadir Laskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 05:43:46 -0400

| | Foreign Language Screening Test

Name | Abdul Qadir Laskar     /  (+91) 7989424163    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir, Madam!
Thanks for contacting. We are sorry for the delay and inconvenience caused to you. The delivery boy tried to reach your site but could not reach your site and contact you.
Please email your current location and active phone number
[email-masked].
We will deliver your product as soon as possible.
For any inquiries or assistance please drop an email at
Great1@com.
Thanks
Online team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We realize this is disappointing.

We are  sorry as the product you ordered didn't reached at your place as you expected.we are not sure what went wrong but our team will get back to you as soon as possible and will do the best to resolve this matter.

You can count on us and we will keep up our efforts so that you will be satisfied with our service.

Many thanks for your patience.

Kind Regards,
XXXXXXX

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