Subject: English Language Test - Suheel Ahmad Dar
From: Suheel Ahmad Dar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 04:57:04 -0400

| | Foreign Language Screening Test

Name | Suheel Ahmad Dar    /  (+91) 7889331203    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir, greetings of the day. We saw your query regarding the order you placed 14 days back. Actually we shipped the order on the same day and handed to one of the best courier company on the same day. But unfortunately the address as per the courier was wrong. We apologise for the inconveniences please mail us your address so that we could reach out to you as soon as possible. Again we apologise for the inconvenience caused to you.
Thank You.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir, greetings of the day
We are sorry to hear that. Actually almost all the damage caused to any product takes place during transportation as we do check before shipping any product. Although You need not to worry we will replace the product with new one and we apologise for the inconvenience caused to you.
Thank You

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