Subject: Daily performance summary for LiveSalesman team for Sep 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 2 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 1 | 1 | 2
Zafrul .islam | 0 | 4 | 0 | 2 | 6
taher Mohammad | 0 | 1 | 90 | 5 | 96
Ali hazzaa | 0 | 5 | 2 | 0 | 7
Hasan Nour | 1 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Ama Alsubiae | 0 | 2 | 0 | 1 | 3
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 29 | 3 | 32
Khaled Sufian | 0 | 0 | 36 | 0 | 36
Malek Hosan | 0 | 0 | 10 | 1 | 11
Wejdan Alotaibi | 0 | 0 | 59 | 2 | 61
Abdallah Ahmed | 0 | 0 | 0 | 4 | 4
Grand Total | 1 | 15 | 227 | 20 | 263

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 94
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 141
Live Sales | Pre-Sale | Help in completing the order | 96
Live Sales Total | | | 96
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 1
| Product Related | Product Specification | 3
PreSales Total | | | 5
Grand Total | | | 243

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Zafrul .islam | 11 | 1 | 1 | 0 | 0 | 1 | 14
Mohiuddin Lsm | 0 | 0 | 1 | 5 | 3 | 6 | 15
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ali hazzaa | 19 | 9 | 5 | 5 | 10 | 19 | 67
Hasan Nour | 1 | 1 | 1 | 2 | 0 | 3 | 8
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ali Ibraheem | 0 | 0 | 1 | 1 | 1 | 5 | 8
Abdallah Ahmed | 4 | 1 | 0 | 0 | 0 | 9 | 14
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 5 | 1 | 0 | 1 | 0 | 8 | 15
Ama Alsubiae | 2 | 1 | 0 | 1 | 1 | 1 | 6
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 3 | 4
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 1 | 4
Nourah Alfhaid | 2 | 0 | 0 | 0 | 2 | 0 | 4
Jok Kuol | 0 | 1 | 1 | 0 | 1 | 0 | 3
Wejdan Alotaibi | 2 | 1 | 0 | 1 | 0 | 0 | 4
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamdi Saleh | 3 | 0 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 56 | 16 | 10 | 18 | 20 | 64 | 184

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 2 | 0 | 0 | 0 | 0 | 1 | 3
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 1 | 0 | 3
Ali hazzaa | 3 | 0 | 1 | 0 | 0 | 0 | 4
Ama Alsubiae | 6 | 4 | 0 | 0 | 0 | 0 | 10
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Zafrul .islam | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 20 | 6 | 1 | 1 | 1 | 6 | 35

Please feel free to reach out for any further clarifications.