Subject: Daily performance summary for LiveSalesman team for Sep 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 9 | 3 | 18 | 0 | 8 | 38
Alhamzi Mohammed | 8 | 1 | 2 | 0 | 11 | 22
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 0 | 3 | 41 | 0 | 3 | 47
Waseem Ahemad . Khan | 0 | 6 | 10 | 0 | 2 | 18
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 2
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 13 | 71 | 0 | 27 | 129

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 29
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 5
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 4
| | Return Request Initiation | 2
Customer Services Total | | | 43
Mattress Related | Post-Sales | Product Complaints | 1
| | Sagging | 1
Mattress Related Total | | | 2
PreSales | (blank) | (blank) | 29
| Other Enquiry | Payment Methods | 1
| | Store Availability | 7
| Policy Related | Return Policy | 1
| Product Related | Pricing | 1
PreSales Total | | | 39
Grand Total | | | 84

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 2 | 3
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 4 | 2 | 0 | 0 | 0 | 2 | 8
Aws Adra | 0 | 0 | 1 | 0 | 1 | 2 | 4
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 2 | 1 | 0 | 1 | 10 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 8 | 4 | 2 | 9 | 8 | 10 | 41
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 1 | 5 | 9
Jok Kuol | 2 | 2 | 1 | 2 | 1 | 6 | 14
Aws Adra | 0 | 0 | 0 | 0 | 1 | 5 | 6
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 3 | 4
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 3 | 6
Grand Total | 16 | 7 | 3 | 11 | 11 | 37 | 85

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 4 | 0 | 0 | 1 | 2 | 1 | 8
Alhamzi Mohammed | 8 | 1 | 3 | 1 | 1 | 2 | 16
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1 | 1 | 3
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 0 | 3
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 1 | 3 | 2 | 7 | 10 | 42

Please feel free to reach out for any further clarifications.