Subject: Tech Support Candidate - Nausee Bano
From: Nausee Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 14:18:55 -0400

| | Tech Support Test

Name | Nausee Bano
E-mail | [email-masked]
Phone Number | (91) 8535906303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla Shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Incident Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technology | Senior Analyst | | 23k
Previous Employer 1 | Wipro | Senior Associate | | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step- check other browser working or not
2nd step- if other browser not working check internet connection
3rd step - if internet working reset internet settings
4 step - if internet not working reset router
5step - after reset try to connect again then issue resolved

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on mobile Bluetooth and speaker Bluetooth then check the speaker name in your mobile Bluetooth then connect.

What according to you makes you a good candidate for customer service or technical support job?

I have total four year of experience in similar field as well tech support I know how to handle the irate customer how to resolve technical issues  .
So I think I am suitable for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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