Subject: Daily performance summary for LiveSalesman team for Sep 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 2 | 0 | 5 | 7
Sultan Motawa | 0 | 0 | 23 | 0 | 23
Zafrul .islam | 0 | 4 | 0 | 7 | 11
Malek Hosan | 0 | 0 | 0 | 5 | 5
Ali hazzaa | 0 | 1 | 0 | 1 | 2
taher Mohammad | 0 | 0 | 41 | 4 | 45
Hasan Nour | 0 | 4 | 0 | 2 | 6
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 2 | 3
Ama Alsubiae | 0 | 5 | 0 | 1 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 1 | 1 | 2
Hamdi Saleh | 0 | 0 | 15 | 5 | 20
Khaled Sufian | 0 | 0 | 37 | 2 | 39
Wejdan Alotaibi | 0 | 0 | 72 | 2 | 74
Grand Total | 0 | 18 | 189 | 37 | 244

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 70
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 90
| | Missing items\parts | 1
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 174
Live Sales | Pre-Sale | Help in completing the order | 42
| | Promotion guide | 1
Live Sales Total | | | 43
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 1
| Product Related | Product Specification | 1
PreSales Total | | | 2
Grand Total | | | 220

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 1 | 8 | 5 | 4 | 6 | 9 | 33
Mohiuddin Lsm | 0 | 1 | 3 | 6 | 7 | 17 | 34
! Hassan Bin Saeed | 9 | 0 | 1 | 0 | 3 | 3 | 16
Hasan Nour | 4 | 0 | 3 | 0 | 0 | 3 | 10
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 2 | 5
Ali Ibraheem | 2 | 0 | 0 | 3 | 1 | 10 | 16
Abdallah Ahmed | 6 | 1 | 0 | 0 | 0 | 9 | 16
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 7 | 1 | 1 | 0 | 0 | 9 | 18
Sultan Motawa | 3 | 0 | 0 | 0 | 2 | 2 | 7
Malek Hosan | 8 | 5 | 0 | 0 | 0 | 1 | 14
Nourah Alfhaid | 7 | 0 | 0 | 1 | 1 | 0 | 9
Wejdan Alotaibi | 2 | 0 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamdi Saleh | 3 | 1 | 1 | 0 | 0 | 0 | 5
Jok Kuol | 2 | 2 | 1 | 0 | 0 | 0 | 5
Zafrul .islam | 6 | 2 | 0 | 0 | 0 | 0 | 8
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 64 | 21 | 15 | 16 | 20 | 68 | 204

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 1 | 6
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 1 | 0 | 0 | 2 | 3
Mohiuddin Lsm | 3 | 0 | 1 | 1 | 1 | 0 | 6
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ama Alsubiae | 5 | 0 | 0 | 0 | 0 | 0 | 5
Hamdi Saleh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Zafrul .islam | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 0 | 2 | 1 | 1 | 8 | 36

Please feel free to reach out for any further clarifications.