Subject: Daily performance summary for LiveSalesman team for Sep 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Alhamzi Mohammed | 15 | 2 | 0 | 0 | 8 | 25
Jok Kuol | 11 | 1 | 1 | 0 | 10 | 23
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 6 | 0 | 0 | 1 | 0 | 7
Mohiuddin Lsm | 0 | 3 | 33 | 0 | 0 | 36
Waseem Ahemad . Khan | 0 | 6 | 14 | 0 | 4 | 24
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 12 | 48 | 1 | 23 | 116

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 2
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 1
Customer Services Total | | | 33
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 27
| Product Related | (blank) | 1
PreSales Total | | | 28
Grand Total | | | 62

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 7 | 1 | 0 | 0 | 0 | 2 | 10
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 6 | 0 | 0 | 0 | 0 | 2 | 8
Aws Adra | 1 | 1 | 0 | 1 | 0 | 2 | 5
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 17 | 2 | 0 | 1 | 0 | 10 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 15 | 4 | 5 | 6 | 7 | 15 | 52
Mohiuddin Lsm | 2 | 0 | 0 | 1 | 0 | 4 | 7
Jok Kuol | 1 | 2 | 0 | 3 | 2 | 5 | 13
Aws Adra | 0 | 0 | 0 | 0 | 2 | 5 | 7
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 5 | 0 | 1 | 0 | 0 | 1 | 7
Grand Total | 23 | 7 | 6 | 10 | 11 | 37 | 94

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 8 | 2 | 0 | 1 | 2 | 4 | 17
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 0 | 3
Jok Kuol | 4 | 1 | 1 | 0 | 2 | 0 | 8
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 3 | 1 | 1 | 7 | 10 | 35

Please feel free to reach out for any further clarifications.