Subject: Tech Support Candidate - Nomaan Raza Khan
From: Nomaan Raza Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 14:45:05 -0400

| | Tech Support Test

Name | Nomaan Raza Khan
E-mail | [email-masked]
Phone Number | (243001) 9319822209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly U.P (willing to relocate)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asus authorised service center | Service Engineer | 25/09/2022 | 12000
Previous Employer 1 | Cogent e services | CSA | 9/01/2021 | 7684
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Case 1 :- Initially, I'd check if my device is connected to the internet. If internet is working fine, I'll reload browser. If i still face same issue I'll clear cache and cookies. If issue persists I'd go to the isup.me to check whether www.ndtv.com is down for everyone or only i am facing this problem.

Case 2 :- If my device does not have access to internet. I'd check Lan cable or wifi. I'll try to troubleshoot this problem using network diagnosis then I'll try to get connected to internet using USB tethering just to check whether the issue is with the router or device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put Bluetooth speaker into pairing mode.
Go to mobile phone's settings.
Turn on mobile's Bluetooth.
Select pair new device option.
Select Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I've been working as a service engineer at Asus authorised service centre for 1 year. I've acquired good technical knowledge in this span of time. I've also worked as a CSA earlier, i have good customer servicing skills. I like interaction with customer and helping them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |