Subject: English Language Test - MOHD SHABBIR RAZA
From: MOHD SHABBIR RAZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 13:27:25 -0400

| | Foreign Language Screening Test

Name | MOHD SHABBIR RAZA    /  (+91) 7840855179    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Good Morning

I would like to tell you that your order was dispatched and delivered to the address given by you one day after you ordered the product. The address that you provided for delivery was wrong due to which your order was returned.

kindly provide the correct address and we will deliver it again.

Thank you

Regards,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I would like to tell you that the Cabinet that you purchased from us is of top brand and such case is very rare. I would like to inform you that our team will be there in an hour and will fix it.

We can not replace it. What we can do is that we can fix this issue and will provide you free service if such case happens in future.

Regards,
Homebox Team

| |