Subject: Great New Features for Higher Productivity (2 min read)
From: Squaretalk Team <[email-masked]>
To: <[email-masked]>
Date: Wed, 21 Sep 2022 14:16:26 +0000
List-Id: a2ad41235518160c69452e451mc list <a2ad41235518160c69452e451.709934.list-id.mcsv.net>

💡 Your feedback is being considered when developing Squaretalk products

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** What's new at Squaretalk
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During the summer, we were passionate about significantly updating our product and infrastructure to meet the highest standards and requirements of cloud-based software.

We are able to deliver these updates thanks to your insights and feature requests. We take pride in the involvement of our customers in our product roadmap and always appreciate your feedback that is being considered when developing Squaretalk products. Those new features will help your business and increase your team’s efficiency.

Check out our dedicated blog post (https://squaretalk.com/september-updates/?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821) for a complete overview of the new features, updates and bug fixes.

** Here are some remarkable product updates to kick-start your productivity:
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** Axiom Contact Center
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* New dashboard configuration. Tailor and customize the dashboard to your specific needs and wants. The dashboard configuration option will make your daily work easier and more convenient based on your business core requirements.

* Exporting CSV files. Now you will have the chance when creating a user report to use three different options. What is more, you are now able to pause the statuses to make sure the data is formatted correctly!

* Column shifting. When utilizing our program, column shifting enables you to work more easily and comfortably.
* End of work status. Improve the efficiency of your team members with advanced pause control and get detailed Log In and Off reports for each agent.
* Interconnecting Axiom Cloud PBX and Matrix Predictive Dialer within your CRM. Make and receive calls seamlessly within a single platform. The new integration is a game changer in terms of the efficiency of your workforce, driving effectiveness and quality of work to a whole new level.

** Matrix Predictive Dialer
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* Advanced filtering by effective calls. Get feedback, see exactly how long the call was and for you to decide the time frame of taking a call.
* Advanced display options. Now you are able to customize your dashboard and get full power to manage your agents.
* Call times check. Prevent agents from bothering your clients when the time is not right or outside the preselected time.
* Change groups in bulk. Save time and decrease the number of repetitive tasks by making multiple changes in your account simultaneously.
* WhatsApp button. Utilize the number one social platform while streamlining customer experience to real-time discussions and increase support and sales capabilities without sacrificing conversational control.

* New KPIs. Get a broad perspective and deep understanding of performance for faster data-driven decisions with accurate data at your fingertips.

* Filter reports by hours. Know what’s happening and when so that you can plan ahead.

** Softphone
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* Softphone API. Get the exact data, manage breaks in softphones, and increase workflow flexibility by offering a better agent user experience.

* Force logout SIP. Managers are now able to log out agents from the softphone when necessary.
* Feature codes. Now you are able to change statuses directly from the softphone

** Happy New 5783 Year!
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As a company that thinks about business in terms of relationships, we want to take this opportunity to congratulate our Israeli and Jewish clients, partners, and friends on the upcoming holiday of Rosh HaShana. May the 5783 be a year of peace, health, and success for you and your loved ones!

Stay tuned for the future updates!

Don't hesitate to get in touch with our Support (https://support.squaretalk.com/portal/en/home?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821) or Sales team (https://squaretalk.com/contact-our-sales-team/?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821) with any questions or concerns you may have. We are more than happy to help you!

P. S. All these new features prove that we always appreciate your feedback and consider it when developing our product. Could you kindly help us spread the word and boost our motivation by reviewing us (https://squaretalk.com/review-us/?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821) ?

Best,

Your friends at Squaretalk

** New From Our Blog
------------------------------------------------------------

** Partnership with Playvox
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Squaretalk’s customers and partners now can have out-of-the-box access to Playvox’s suite of cloud-based solutions.
Learn More (https://squaretalk.com/new-partnership-playvox-and-squaretalk/?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821)

** Queue Callback in Contact Centers
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The complete guide to the most efficient way of reducing abandoned calls and increasing customer satisfaction.
Learn More (https://squaretalk.com/queue-callback-guide/?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821)

** Remote Work Statistics in 2022
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And How they will Influence the Workplace in 2023
Learn More (https://squaretalk.com/remote-work-statistics/?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821)

** Mistakes Companies Make When Integrating CRM with VoIP
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Industry experts share their knowledge on how to avoid costly mistakes
Learn More (https://squaretalk.com/crm-voip-integration-mistakes/?utm_source=Squaretalk+Clients&utm_campaign=4ee59d4101-EMAIL_CAMPAIGN_2022_05_23_08_12_COPY_01&utm_medium=email&utm_term=0_020967e75f-4ee59d4101-452328821)
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