Subject: English Language Test - David Lamba
From: David Lamba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 08:30:33 -0400

| | Foreign Language Screening Test

Name | David Lamba    /  (91) 9643772030    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer ,

We have tried reaching you. We have sent your courier to the address provided to us. As per our courier company , address mentioned is wrong.
We request you to modify the address.

Thank You and Shop again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul ,
As per the company norms , product purchased can only be replaced or returned within a week of date of purchasing. Sorry for the inconvience caused to you Abdul.

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