Subject: Tech Support Candidate - Mahesh Chandavale
From: Mahesh Chandavale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 07:05:51 -0400

| | Tech Support Test

Name | Mahesh Chandavale
E-mail | [email-masked]
Phone Number | (+91) 9975225462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | System Engiineer | 20th Oct 2022 | 30000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will refresh the page. Then I will make sure that Cookies are enabled. I will make sure the browser is up to date.
I will restart the browser. Still it's not fixed then I will try another browser.
Still we have same issue then the error is from server side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker and Put the speaker in pairing mode.
Switch on the Bluetooth on mobile phone.
Connect the Bluetooth to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I feel like Good Communication Skill is really needed for the Technical support job. Also one has the passion for the customer service. One has to put themselves into the challenging environment since here we get the new issues daily basis.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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