Subject: Tech Support Candidate - Arvinderjeet singh
From: Arvinderjeet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 05:40:35 -0400

| | Tech Support Test

Name | Arvinderjeet singh
E-mail | [email-masked]
Phone Number | (+91) 8130808104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Railtel Corporation of India Ltd | L1 Network engineer | Not resigned yet | 26400
Previous Employer 1 | Railtel Corporation of India Ltd | Field engineer | 11/03/2022 | 26400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

> I will contact my ISP (internet service provider ) if the website is not opening
> Ask my isp to make my ip whitelist if blacklisted
> Refresh my computer try to reopen
> Clear cache memory and history
> Allow pop ups in browser if blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>Turn on the speaker by the power button
>Search in the mobile Bluetooth settings for devices
>pair the mobile with speaker by clicking on its name
>And then play anything in your mobile , speakers will play them .

What according to you makes you a good candidate for customer service or technical support job?

>I am very much passionate towards my work
>I am a hardworking person
>I am a great learner
>I am always ready to learn new things

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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