Subject: English Language Test - Shubham bajaj
From: Shubham bajaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 05:09:17 -0400

| | Foreign Language Screening Test

Name | Shubham bajaj    /  (91) 8800864204    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir/mam we tried to reach out your location but unfortunately the address that was provided on the courier was wrong and due to these circumstances we cannot deliver your product .  Please provide us with the correct address so that we can deliver your order.For further help and information regarding the status of your order please contact us at [email-masked] or call us at customer care number abc and our support staff will help you regarding your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/ mam we apologise for the inconvenience caused by us.we will look into this matter as soon as possible. We will try to find the best solution for you .if necessary we will replace the unit or will return you the money back in 10 to 14 working days.
For further information contact [email-masked]
Or call us at xyz number

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