Subject: Tech Support Candidate - Gurpreet Singh Gurpreet
From: Gurpreet Singh Gurpreet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 01:42:38 -0400

| | Tech Support Test

Name | Gurpreet Singh Gurpreet
E-mail | [email-masked]
Phone Number | (+91) 8360996211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inox | Desktop support engineer | 15sept | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I need to check internet status if internet is ok then I have to check DNS configuration most probably there is a DNS issue where you connot connect to website after Configuration of DNS setting properly you able to browse
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just you need to open Bluetooth setting holding on Bluetooth icon on your phone after that you have to search you device name then connect it
What according to you makes you a good candidate for customer service or technical support job? | communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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