Subject: Daily performance summary for LiveSalesman team for Sep 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 68 | 6 | 74
Hasan Nour | 0 | 1 | 0 | 4 | 5
Malek Hosan | 0 | 5 | 0 | 1 | 6
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 1 | 56 | 4 | 61
Zafrul .islam | 0 | 8 | 0 | 0 | 8
! Hassan Bin Saeed | 0 | 0 | 1 | 7 | 8
Hamdi Saleh | 0 | 0 | 2 | 8 | 10
Khaled Sufian | 0 | 0 | 16 | 1 | 17
Nourah Alfhaid | 0 | 0 | 70 | 7 | 77
Wejdan Alotaibi | 0 | 0 | 82 | 0 | 82
Abdallah Ahmed | 0 | 7 | 0 | 3 | 10
Ali Ibraheem | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 23 | 295 | 43 | 361

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 97
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 159
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 266
Live Sales | Pre-Sale | Help in completing the order | 63
Live Sales Total | | | 63
Grand Total | | | 329

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 2 | 2 | 1 | 2 | 2 | 9 | 18
Mohiuddin Lsm | 1 | 2 | 2 | 12 | 8 | 22 | 47
! Hassan Bin Saeed | 8 | 2 | 3 | 1 | 2 | 4 | 20
Ali hazzaa | 5 | 5 | 4 | 4 | 4 | 10 | 32
Hasan Nour | 5 | 1 | 2 | 0 | 0 | 3 | 11
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 2 | 3
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 10 | 15
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 8 | 0 | 1 | 0 | 0 | 5 | 14
Sultan Motawa | 5 | 0 | 0 | 1 | 1 | 2 | 9
Malek Hosan | 7 | 3 | 1 | 0 | 1 | 0 | 12
Nourah Alfhaid | 10 | 0 | 0 | 1 | 1 | 0 | 12
Wejdan Alotaibi | 2 | 0 | 0 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hamdi Saleh | 4 | 0 | 1 | 0 | 0 | 0 | 5
Zafrul .islam | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 64 | 17 | 16 | 22 | 19 | 70 | 208

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 1 | 2
Ali hazzaa | 0 | 1 | 1 | 0 | 2 | 1 | 5
Mohiuddin Lsm | 3 | 0 | 1 | 2 | 1 | 0 | 7
Hamdi Saleh | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Zafrul .islam | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 2 | 3 | 2 | 3 | 7 | 35

Please feel free to reach out for any further clarifications.