Subject: Daily performance summary for LiveSalesman team for Sep 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 4 | 0 | 15 | 0 | 0 | 19
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 1 | 2 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 1 | 8 | 0 | 0 | 0 | 9
Jok Kuol | 9 | 2 | 0 | 0 | 8 | 19
Alhamzi Mohammed | 8 | 7 | 1 | 0 | 9 | 25
Mohiuddin Lsm | 0 | 2 | 22 | 0 | 0 | 24
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 20 | 38 | 1 | 19 | 100

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| Product Complaint | (blank) | 6
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 2
| | Return Request Initiation | 1
Customer Services Total | | | 37
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 3
No Answer | No Answer | (blank) | 1
PreSales | (blank) | (blank) | 7
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 7
PreSales Total | | | 19
Grand Total | | | 60

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 0 | 0 | 1 | 1 | 6
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 2 | 4
Aws Adra | 1 | 1 | 0 | 1 | 1 | 1 | 5
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 2 | 0 | 1 | 2 | 8 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 14 | 4 | 4 | 7 | 6 | 14 | 49
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 2 | 4 | 8
Jok Kuol | 0 | 1 | 1 | 3 | 0 | 5 | 10
Aws Adra | 5 | 0 | 0 | 0 | 2 | 6 | 13
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 1 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 5 | 5 | 10 | 10 | 37 | 92

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 5 | 2 | 0 | 0 | 1 | 3 | 11
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 0 | 3
Jok Kuol | 2 | 2 | 0 | 2 | 2 | 0 | 8
Aws Adra | 3 | 0 | 0 | 1 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 4 | 0 | 3 | 6 | 9 | 33

Please feel free to reach out for any further clarifications.