Subject: English Language Test - manik sharma
From: manik sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 09:27:26 -0400

| | Foreign Language Screening Test

Name | manik sharma    /  (180003) 7006362220    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

This mail is regarding the product [handbag] which you have ordered back 14 days has been shipped on the same day and handed over to logistic team on the same day of purchase.
The logistic team has been trying to deliver your product but found your delivery address wrong.

Please verify the address which you have mentioned in your order or either you can place a fresh order by cancelling this order as the order is cod.
no refund will be provided.

If still facing some issue, kindly contact us on www.xyz.com

Thanks and regards
xyz.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This mail is regarding to your concern which you are facing from last few days, As the product is delivered to you and you found scratches on it.
Be rest assure, please upload the images of the product in which you are facing the issue and resolution will be provided after the verification.

If still facing some issue, kindly contact us on tollfree number ph. 12312312

Thanks and regards
xyz team.

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