Subject: Daily performance summary for LiveSalesman team for Sep 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 72 | 2 | 74
Abdallah Ahmed | 0 | 0 | 0 | 4 | 4
Hamdi Saleh | 0 | 2 | 0 | 4 | 6
Malek Hosan | 0 | 2 | 0 | 1 | 3
Zafrul .islam | 0 | 2 | 0 | 3 | 5
Ali hazzaa | 0 | 2 | 8 | 1 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 2 | 5 | 6 | 13
Ama Alsubiae | 0 | 7 | 0 | 0 | 7
Syed Ataullah | 0 | 1 | 4 | 1 | 6
taher Mohammad | 0 | 1 | 32 | 5 | 38
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 23 | 3 | 26
Nourah Alfhaid | 0 | 0 | 78 | 5 | 83
Wejdan Alotaibi | 0 | 0 | 78 | 6 | 84
Grand Total | 0 | 19 | 300 | 41 | 360

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 98
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 2
| | Delivery Status | 164
| Product Complaint | Complaint within Warranty | 4
Customer Services Total | | | 283
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help in completing the order | 38
Live Sales Total | | | 39
No Answer Total | | | 2
No Answer | (blank) | (blank) | 2
PreSales | | (blank) | 3
PreSales Total | | | 3
Grand Total | | | 327

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 0 | 2 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali Ibraheem | 5 | 4 | 2 | 5 | 4 | 15 | 35
Ali hazzaa | 20 | 8 | 7 | 8 | 9 | 17 | 69
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 3 | 3
Hasan Nour | 0 | 1 | 0 | 2 | 0 | 4 | 7
Mohiuddin Lsm | 2 | 0 | 1 | 3 | 0 | 4 | 10
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 9 | 14
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 5 | 2 | 0 | 0 | 0 | 5 | 12
Sultan Motawa | 2 | 0 | 0 | 1 | 1 | 2 | 6
! Hassan Bin Saeed | 7 | 3 | 1 | 2 | 0 | 2 | 15
Malek Hosan | 1 | 2 | 0 | 0 | 1 | 0 | 4
Nourah Alfhaid | 6 | 0 | 0 | 2 | 0 | 0 | 8
Wejdan Alotaibi | 7 | 0 | 0 | 1 | 0 | 0 | 8
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Zafrul .islam | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hamdi Saleh | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 68 | 20 | 13 | 24 | 15 | 65 | 205

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 2 | 3 | 0 | 0 | 2 | 1 | 8
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hamdi Saleh | 3 | 0 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ama Alsubiae | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 5 | 1 | 0 | 3 | 7 | 28

Please feel free to reach out for any further clarifications.