Subject: Daily performance summary for LiveSalesman team for Sep 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 10 | 5 | 19 | 0 | 9 | 43
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 1 | 2 | 0 | 0 | 2 | 5
Jok Kuol | 9 | 2 | 0 | 0 | 8 | 19
Waseem Ahemad . Khan | 1 | 9 | 0 | 0 | 1 | 11
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 5 | 5
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 18 | 19 | 0 | 25 | 83

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | Damage during delivery | 2
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 5
| | Missing items\parts | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Delay collection | 1
| | Return Request Initiation | 2
Customer Services Total | | | 27
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | (blank) | (blank) | 5
PreSales | Product Related | Combo | 2
| | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 7
Grand Total | | | 40

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 0 | 0 | 0 | 1 | 1 | 7
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 2 | 1 | 0 | 1 | 2 | 0 | 6
Grand Total | 7 | 1 | 0 | 1 | 3 | 7 | 19

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 2 | 1 | 3 | 7 | 18
Aws Adra | 13 | 3 | 2 | 6 | 4 | 9 | 37
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 3 | 4 | 8
Jok Kuol | 6 | 4 | 0 | 2 | 2 | 8 | 22
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 9 | 0 | 0 | 0 | 0 | 2 | 11
Grand Total | 32 | 8 | 4 | 10 | 12 | 37 | 103

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 3 | 2 | 0 | 0 | 2 | 1 | 8
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 7 | 0 | 2 | 1 | 1 | 2 | 13
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 14 | 2 | 2 | 1 | 6 | 9 | 34

Please feel free to reach out for any further clarifications.