Subject: English Language Test - Rajesh Kumar
From: Rajesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 13:45:37 -0400

| | Foreign Language Screening Test

Name | Rajesh Kumar    /  (81785) 91079    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hy sir thanks to contact with us.As we heard about your concern.That It's been 14th days you didn't get your order.
We apologies for that.According to our courier department. You mentioned wrong address for your order.So what we can do best for you.we can proceed it re-again. Means we can ship your order again if you allow us to let us know your correct address.and you will receive your order withing 24hour make sure.
Don't worry sir your satisfaction is our first priority.
Thanks||

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hy sir welcome to homebox.thanks to contact with us.As we heard about your concern. That you received your cabinet and after our team left you noticed.that cabinet has too many scratches.Sir first of all you should check your order before taking from courier team.then you should accept.but in this case.You received your order without checking and knowing.
But even though your satisfaction is our first priority. What we can do.we can exchange this order by your first mistake.And we can provide you the new cabinet instead of this.
Thanks||

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