Subject: English Language Test - Priyanshu Tanwar
From: Priyanshu Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 10:46:11 -0400

| | Foreign Language Screening Test

Name | Priyanshu Tanwar    /  (+91) 8595985838    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi _______

Thank you for reaching out regarding the status of your order. I aplogize for the inconvenience caused to you for the delivery of your order ______. Due to some errors related to the address, our courier service is unable to deliver the product. We are working hard with the courier service to solve this issue.

I will keep you updated regarding the order and also I request you to go through your provided address once (in case of any inaccuracy regarding the address). We will bestow you the service at the earliest upon issue getting sorted out.

Again, I apolgize for this experience. If you have any additional querie, please contact me.

Sincerely,
Priyanshu Tanwar
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Thank you for your feedback regarding our service. I aplogize for the trouble you had regarding the service for your  TV CABINET. Our company makes sure that the customer's expectations and satisfactions are fulfilled each and every time. Unfortunately, this time we failed to do so.

I have requested the service team to visit your residence for the inspection of the cabinet. According to company's policies, if an under warranty product malfunctions, then it will be either repaired or replaced depending upon the issue in the product so, you don't need to worry about the cabinet. The inspection team will be visiting your residence after 2 days and if any serious issue found, then it will be brought to  the company service centre and would be repaired or replaced free of cost.

Again, I apologize for this discomfort to you. If you have any additional question, then please contact me.

Thank you,
Priyanshu Tanwar
Customer care executive

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