Subject: Tech Support Candidate - Mohd Shadab
From: Mohd Shadab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 10:37:56 -0400

| | Tech Support Test

Name | Mohd Shadab
E-mail | [email-masked]
Phone Number | (122002) 8279627673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinimind private limited | Desktop support Engineer L2 | NA | 13500
Previous Employer 1 | Adeeco India private limited | Desktop support Engineer L1 | 31 Dec 2020 | 8200
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check url first.
2. check another sites working or not, if still showing same error and check internet connectivity.
3.clean browser history and chache and then check.once
4. Check adapter settings like, dns ..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open phone's Bluetooth
2.Open speaker's Bluetooth
3. Search speaker's Bluetooth on phone
4. You will get speaker Bluetooth name
5. Select that and connect

What according to you makes you a good candidate for customer service or technical support job? | I've experienced in customer service also I have knowledge about technical support so I think I'm a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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