Subject: English Language Test - Sujata Sharma
From: Sujata Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 08:34:30 -0400

| | Foreign Language Screening Test

Name | Sujata Sharma    /  (91) 9760512842    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Hope this email finds you well. We are very sorry tha you didn't receive your order. We would like to inform you that the product you ordered has been returned back to our store because the provided address couldn't be found.

In this case, we will be refunding the amount in your bank account within 2-3 business days. We would like you to place the order once again.

Have a good day !

Thanks and regards,
Help desk.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We sincerely apologize for the inconvenience caused to you. We understand your concern about the product not being in good condition.

In this case, our delivery agent will come to pick up the unit within 2-3 days. After we receive the product and have it analized by our team, we would refund the amount into your bank account within 2-3 business days.

Have a good day !

Thanks and regards,
Homebox team

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