Subject: English Language Test - Neeraj Saini
From: Neeraj Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 04:09:20 -0400

| | Foreign Language Screening Test

Name | Neeraj Saini    /  (91) 9760784887    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ma'am,

Greetings from babyshop.com

We would like to inform you that the handbag was dispatched at the same day it was ordered, as per our record it wasn't delivered due to incomplete address.we request you to please share the complete address so that we could shipped it again to you.

regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/ma'am,

Greetings from babyshop.com

We apologize for the inconvenience caused to you, we request to please share the pictures of the scratches over the cabinet to share it with the concerned team to confirm and proceed further.

regards,
XYZ

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