Subject: English Language Test - Unnav Sharma
From: Unnav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 03:38:17 -0400

| | Foreign Language Screening Test

Name | Unnav Sharma    /  (91) 7455096505    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr/Mrs,

My greetings!

Thank you for sharing your concern with us. we are looking into your concern .
We only take the opportunity to inform you that, as per discussed terms and conditions,
we were supposed to placed the order last weak.
I would like to ensure you that we will take all necessary steps to address the concern .

Please feel free to reach us at our contact centre

We look forward to your feedback and further instructions.

Thanking you

My best personal regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr / Mrs

Thank you for sharing your concern with us.
I am very disappointed to hear about your experience

We pride ourselves on excellent service and best experience.

I will personally share your concern with our concern team and ensure all appropriate actions are taken prevent similar situations from happening in the future.

We look forward to having your better experience with us in near future

Thanking you

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