Subject: Tech Support Candidate - Utkrisht Vardhan
From: Utkrisht Vardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 01:35:23 -0400

| | Tech Support Test

Name | Utkrisht Vardhan
E-mail | [email-masked]
Phone Number | (+91) 7827222614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sumant Bhardwaj chambers SC | Associate | 21/06/2022 | 20,000
Previous Employer 1 | Effectual service | Patent attorney | 1/07/2021 | 18,000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Time zone settings and match time in my computer
2. WiFi connection and router signal
3. Browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker an press power button.
2. Go to mobile settings search for Bluetooth
3. Turn the Bluetooth on and look for connecting new devices
4. Name of the speaker will could be seen in Bluetooth devices connect and play music through any medium on the phone

What according to you makes you a good candidate for customer service or technical support job? | Proficiency in English and good listening skills . A tech savvy person who can be empathetic to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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