Subject: English Language Test - Himanshu Loomba
From: Himanshu Loomba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 01:07:31 -0400

| | Foreign Language Screening Test

Name | Himanshu Loomba     /  (91) 8755275533    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam

First of all, Sorry for the inconvenience
I have checked the status of your order, The handbag which you ordered 14 days back was shipped and handed over to the courier company on the same date.
We have also contacted the courier and they told us that the address given by you was wrong, hence they were not able to locate.

So I request you to kindly reply to this mail with the correct address so we can deliver your order as soon as possible.

Thanks and Regards
Team Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam

Sorry for the inconvenience caused to you
These kind of occurrences are rare when our installation team is working
So I request you to please reply to this mail with attached pictures of the cabinet and we'll send you a new unit as soon as possible.

Thanks and Regards
Team Homebox

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