Subject: English Language Test - Akash Yadav
From: Akash Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 01:05:57 -0400

| | Foreign Language Screening Test

Name | Akash Yadav    /  (+91) 8882495106    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there

Thank you for your response. We are pleased to inform you that our courier company tried to reach your address but it was not correct.
We request you to have a look over it and rectify it so we could help you further. We will be help to help you.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi there

We apologize for the inconvenience, it will be replaced very soon.
We make sure of this inconvenience in future.
Thanks & regards
Xyz

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