Subject: Daily performance summary for LiveSalesman team for Sep 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 14 | 3 | 16 | 0 | 12 | 45
Waseem Ahemad . Khan | 13 | 10 | 0 | 0 | 6 | 29
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 0 | 2 | 0 | 4
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 3 | 11 | 0 | 0 | 0 | 14
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 32 | 24 | 16 | 2 | 20 | 94

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 3
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 30
No Answer | (blank) | (blank) | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| | Website/App Issues | 1
| Product Related | Combo | 3
| | Product Specification | 3
PreSales Total | | | 10
Grand Total | | | 41

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 3 | 4 | 0 | 1 | 1 | 12
| 0 | 0 | 0 | 0 | 9 | 4 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 1 | 0 | 0 | 1 | 2 | 0 | 4
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 3 | 5 | 1 | 12 | 7 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 0 | 1 | 2 | 3 | 9
Aws Adra | 8 | 6 | 5 | 5 | 5 | 11 | 40
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1 | 6 | 8
Jok Kuol | 5 | 0 | 0 | 2 | 1 | 5 | 13
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 9 | 0 | 1 | 3 | 0 | 4 | 17
Grand Total | 25 | 6 | 6 | 12 | 9 | 36 | 94

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 1 | 5
Aws Adra | 4 | 0 | 1 | 1 | 0 | 2 | 8
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 2 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 2 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 0 | 1 | 4 | 2 | 8 | 25

Please feel free to reach out for any further clarifications.