Subject: Daily performance summary for LiveSalesman team for Sep 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Sep 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 8 | 0 | 6 | 14
Hamdi Saleh | 0 | 4 | 0 | 1 | 5
Zafrul .islam | 0 | 3 | 0 | 3 | 6
Ali hazzaa | 0 | 4 | 14 | 2 | 20
Jok Kuol | 0 | 3 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 26 | 2 | 28
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 32 | 2 | 34
Khaled Sufian | 0 | 0 | 20 | 3 | 23
Nourah Alfhaid | 0 | 1 | 65 | 5 | 71
Sultan Motawa | 0 | 0 | 29 | 1 | 30
taher Mohammad | 0 | 0 | 81 | 2 | 83
Grand Total | 0 | 23 | 267 | 27 | 317

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 105
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 1
| | Delivery Status | 64
| Product Complaint | Complaint within Warranty | 4
Customer Services Total | | | 193
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help in completing the order | 79
| | Promotion guide | 2
Live Sales Total | | | 82
No Answer | (blank) | (blank) | 5
No Answer Total | | | 6
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 5
PreSales Total | | | 5
Grand Total | | | 286

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 0 | 1 | 0 | 3
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 1 | 0 | 1 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 3 | 4
Mohiuddin Lsm | 3 | 3 | 4 | 1 | 6 | 23 | 40
Hasan Nour | 0 | 0 | 2 | 1 | 2 | 5 | 10
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 2 | 7
Ali Ibraheem | 4 | 1 | 0 | 0 | 3 | 5 | 13
Abdallah Ahmed | 9 | 0 | 0 | 0 | 2 | 7 | 18
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 6 | 0 | 1 | 1 | 0 | 5 | 13
Syed Ataullah | 0 | 2 | 0 | 0 | 2 | 2 | 6
Ali hazzaa | 15 | 13 | 11 | 19 | 9 | 22 | 89
Sultan Motawa | 2 | 0 | 0 | 1 | 1 | 2 | 6
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 4 | 5
| 0 | 0 | 0 | 0 | 2 | 1 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 2 | 3 | 4 | 0 | 3 | 0 | 12
Wejdan Alotaibi | 1 | 0 | 2 | 1 | 0 | 0 | 4
Nourah Alfhaid | 5 | 0 | 2 | 2 | 0 | 0 | 9
Hamdi Saleh | 2 | 1 | 0 | 1 | 0 | 0 | 4
Jok Kuol | 0 | 2 | 0 | 0 | 0 | 0 | 2
Zafrul .islam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 57 | 25 | 26 | 28 | 31 | 84 | 251

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 7 | 1 | 0 | 1 | 0 | 1 | 10
Mohiuddin Lsm | 1 | 2 | 0 | 0 | 1 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ama Alsubiae | 2 | 0 | 0 | 1 | 0 | 0 | 3
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 1 | 1 | 0 | 0 | 0 | 3
Zafrul .islam | 6 | 0 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamdi Saleh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 4 | 2 | 3 | 1 | 7 | 42

Please feel free to reach out for any further clarifications.