Subject: Daily performance summary for LiveSalesman team for Sep 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Sep 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 8 | 3 | 16 | 0 | 10 | 37
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 12 | 0 | 0 | 5 | 21
Mohiuddin Lsm | 0 | 3 | 11 | 0 | 0 | 14
Waseem Ahemad . Khan | 4 | 9 | 0 | 0 | 3 | 16
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 27 | 27 | 0 | 18 | 88

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 4
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 33
No Answer | (blank) | (blank) | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 1
| | Store Availability | 2
| Policy Related | Delivery Cost | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 18
Grand Total | | | 54

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 3 | 2 | 0 | 1 | 1 | 12
| 0 | 0 | 0 | 2 | 7 | 4 | 13
Aws Adra | 2 | 0 | 1 | 0 | 2 | 1 | 6
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 4 | 3 | 2 | 10 | 7 | 34

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 2 | 3 | 7
Aws Adra | 2 | 3 | 3 | 4 | 3 | 9 | 24
Mohiuddin Lsm | 2 | 1 | 1 | 4 | 0 | 8 | 16
Jok Kuol | 11 | 0 | 1 | 3 | 2 | 6 | 23
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 2 | 4
Waseem Ahemad . Khan | 7 | 0 | 1 | 1 | 1 | 2 | 12
Grand Total | 24 | 4 | 7 | 13 | 8 | 35 | 91

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 2 | 3
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 0 | 0 | 3
Jok Kuol | 3 | 0 | 0 | 2 | 0 | 0 | 5
Aws Adra | 3 | 1 | 0 | 2 | 0 | 0 | 6
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 1 | 0 | 7 | 0 | 8 | 28

Please feel free to reach out for any further clarifications.