Subject: Tech Support Candidate - Keerthika Balakrishnan
From: Keerthika Balakrishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 03:48:57 -0400

| | Tech Support Test

Name | Keerthika Balakrishnan
E-mail | [email-masked]
Phone Number | (+91) 7305262643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | First source | Level 1 technical customer support associate | October | 28500
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the browses history and cached/cookies
Try a differentweb browser's
Restart computer/devices
Logout and log back in to the account
Restart internet network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth devices
And click the Bluetooth incon on mobile phone
And search for the correct Bluetooth devices name
And click the connect incon

What according to you makes you a good candidate for customer service or technical support job?

Resolve the customer needs on time manner
Engage with them and understand the situation
And promise them that i will resolve the issues
Empathise them

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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