Subject: Daily performance summary for LiveSalesman team for Sep 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 4 | 4
Hamdi Saleh | 0 | 3 | 0 | 1 | 4
Ali hazzaa | 0 | 1 | 26 | 5 | 32
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 6 | 2 | 2 | 10
Zafrul .islam | 0 | 6 | 0 | 0 | 6
Ama Alsubiae | 0 | 3 | 0 | 0 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 2 | 18 | 2 | 22
Malek Hosan | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 0 | 26 | 2 | 28
Nourah Alfhaid | 0 | 0 | 53 | 2 | 55
Grand Total | 0 | 23 | 125 | 18 | 166

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 39
| Delivery Related | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 21
| | Delayed Delivery (HH) | 1
| | Delivery Status | 53
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 125
No Answer | (blank) | (blank) | 3
No Answer Total | | | 3
PreSales | (blank) | (blank) | 8
PreSales Total | | | 8
Grand Total | | | 136

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 0 | 1 | 0 | 3
Jok Kuol | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 3 | 0 | 0 | 1 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 3 | 4
Mohiuddin Lsm | 3 | 6 | 4 | 2 | 4 | 19 | 38
Hasan Nour | 0 | 2 | 1 | 2 | 4 | 6 | 15
Khaled Sufian | 4 | 0 | 0 | 1 | 0 | 2 | 7
Ali Ibraheem | 5 | 0 | 0 | 0 | 3 | 4 | 12
Abdallah Ahmed | 5 | 0 | 0 | 0 | 2 | 7 | 14
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 7 | 1 | 0 | 0 | 0 | 7 | 15
Ali hazzaa | 10 | 15 | 14 | 14 | 10 | 16 | 79
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 3 | 5
Sultan Motawa | 3 | 0 | 1 | 1 | 0 | 2 | 7
! Hassan Bin Saeed | 2 | 0 | 0 | 3 | 1 | 5 | 11
Syed Ataullah | 1 | 1 | 0 | 0 | 1 | 1 | 4
| 0 | 0 | 0 | 1 | 1 | 1 | 3
Malek Hosan | 5 | 2 | 3 | 0 | 3 | 0 | 13
Jok Kuol | 3 | 0 | 0 | 1 | 0 | 0 | 4
Wejdan Alotaibi | 1 | 1 | 1 | 1 | 0 | 0 | 4
Nourah Alfhaid | 2 | 0 | 1 | 2 | 0 | 0 | 5
Hamdi Saleh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 54 | 28 | 25 | 29 | 30 | 77 | 243

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 3 | 0 | 0 | 0 | 2 | 8
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 1 | 1 | 1 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ama Alsubiae | 3 | 0 | 1 | 0 | 0 | 0 | 4
Jok Kuol | 0 | 2 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Zafrul .islam | 5 | 0 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamdi Saleh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 6 | 2 | 3 | 1 | 8 | 37

Please feel free to reach out for any further clarifications.