Subject: Daily performance summary for LiveSalesman team for Sep 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 9 | 0 | 32 | 0 | 11 | 52
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 1 | 5 | 0 | 0 | 6 | 12
Mohiuddin Lsm | 1 | 3 | 10 | 0 | 7 | 21
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 6 | 0 | 0 | 0 | 1 | 7
Jok Kuol | 10 | 3 | 0 | 0 | 5 | 18
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 29 | 11 | 42 | 0 | 30 | 112

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Damage during delivery | 2
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 4
| Product Complaint | (blank) | 1
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 22
Mattress Related | Pre-Sales | Other PreSales | 1
| | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 6
No Answer Total | | | 7
No Answer | No Answer | (blank) | 1
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Availability | 3
| Policy Related | Return Policy | 1
| Product Related | Combo | 2
| | Product Specification | 8
PreSales Total | | | 23
Grand Total | | | 54

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 6 | 4 | 0 | 0 | 1 | 1 | 12
| 0 | 0 | 0 | 7 | 2 | 4 | 13
Aws Adra | 0 | 0 | 1 | 0 | 2 | 1 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 8 | 5 | 1 | 7 | 5 | 7 | 33

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 0 | 2 | 2 | 6 | 15
Aws Adra | 2 | 2 | 3 | 4 | 3 | 8 | 22
Mohiuddin Lsm | 3 | 2 | 3 | 6 | 2 | 7 | 23
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 5 | 11
| 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 2 | 3
Waseem Ahemad . Khan | 3 | 0 | 1 | 0 | 0 | 2 | 6
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 5 | 7 | 13 | 7 | 35 | 86

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 0 | 4 | 4
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Aws Adra | 5 | 1 | 1 | 0 | 0 | 2 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 0 | 0 | 3
Jok Kuol | 8 | 1 | 0 | 3 | 0 | 0 | 12
Mohiuddin Lsm | 3 | 2 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 4 | 1 | 6 | 0 | 10 | 41

Please feel free to reach out for any further clarifications.