Subject: Tech Support Candidate - Sabreena yaqoob Sabreena
From: Sabreena yaqoob Sabreena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 09:44:07 -0400

| | Tech Support Test

Name | Sabreena yaqoob Sabreena
E-mail | [email-masked]
Phone Number | (91) 7006030976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Amazon | Seller onboarding associate | august | 33000
Previous Employer 2 | Violet holidays | Sales manager | May | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connection first
If internet is fine ,i will try to refresh and reload the site
If again it shows same error i will try to switch to another browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth both on speaker as well as on phone
Go to phone settings and find Bluetooth options ,click on it and select the name of Bluetooth speaker which needs to be connected
Click on speaker name and pair the device ,once pairing is done ,we will hear sound Bluetooth connected

What according to you makes you a good candidate for customer service or technical support job? | I believe i have very good listening skills and i have patience to deal with customers by understanding,what they actually need .i have worked before in two companies and delt with customers only with my skills and knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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