Subject: HFL call report for yesterday
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Fri, 16 Sep 2022 05:48:51 -0700 (MST)

Hi ma'am 
Given below is the HFL call report for yesterday. 1 call went to Voicemail and 1 was missed. 

	Total Incoming call = 14 		Calls picked up = 85.71 	
					
	Agent 	Calls Picked up 	Total Duration 		
	Jason 	10 	01:09:33 		
	Harsh 	2 	00:03:12 		
	Total 	12 	01:12:45 		

	Missed calls 				
	caller number 	Remarks 			
	12817251684 	Jason was available 			
					
	Voicemails 				
	caller number 	Duration 	Remarks 		
	14169393107 	00:00:49 	Harsh was on call , Jason was available 		
					
	Total Outgoing calls = 7 				
					
	Agent 	Calls Picked up 	Total Duration 		
	Harsh 	3 	00:06:47 		
	Jason 	1 	00:05:28 		
	Anish 	1 	00:01:06 		
	Total 	5 	00:13:21 		
					
	Outgoing calls unanswered = 2 			

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 4:57:07 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. 2 calls went to Voicemail. 

Total Incoming calls = 17 		Picked up call % = 88.24% 
		
Agent 	Calls Picked Up 	Total Duration 
Harsh 	8 	00:33:49 
Jason 	6 	00:23:47 
Anish 	1 	00:03:05 
Total 	15 	01:00:41 
		
Voicemails 		
caller number 	Duration 	Remarks 
19729160821 	00:00:55 	Harsh was on call, Anish was available 
18065768759 	00:00:42 	Jason was available 
		
Total Outgoing calls = 9 		
Agent 	Outbound calls answered 	Total Duration 
Anish 	3 	00:26:57 
Harsh 	1 	00:00:32 
Jason 	2 	00:02:11 
Total 	6 	00:29:40 
		
Outbound calls unanswered = 3 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 5:42:45 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. All calls were picked up. 

Total Incoming Calls = 17 	Picked up calls % = 100% 
			
Agents 	Total Calls Picked 	Total Duration 	
Jason 	9 	00:35:24 	
Harsh 	6 	00:08:41 	
Anish 	2 	00:30:42 	
Total 	17 	01:14:47 	

Total Outgoing Calls = 4 		
			
Agents 	Total Outbound Calls 	Total duration 	
Anish 	2 	00:21:21 	
Jason 	2 	00:04:30 	
Total 	4 	00:25:51 	
			
Outbound calls unanswered = 5