Subject: English Language Test - Zuber Khan
From: Zuber Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 02:19:27 -0400

| | Foreign Language Screening Test

Name | Zuber Khan     /  (+91) 9990064818    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
Xyz

Sorry for the inconvenience coused to you! You have order a hand bag from our website xyz.com and per our details your address found wrong. For reattempt of your product please reply with your full and current address and you will get your product as soon as possible.you have a great day

Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
Xyz

We are apologies for inconvenience caused to you. You have raised a complaint against order number 00000000001 for damaged and replaced your product. Our team will connect you regarding your concern please be available.

Thanks and regards
Xyz.com

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