Subject: Daily performance summary for LiveSalesman team for Sep 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 3 | 0 | 4 | 7
Ali hazzaa | 0 | 7 | 2 | 7 | 16
Hasan Nour | 4 | 0 | 0 | 2 | 6
taher Mohammad | 0 | 2 | 24 | 8 | 34
Malek Hosan | 0 | 3 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 28 | 1 | 29
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 1 | 2 | 3
Khaled Sufian | 0 | 0 | 27 | 3 | 30
Wejdan Alotaibi | 0 | 0 | 34 | 2 | 36
Abdallah Ahmed | 0 | 0 | 0 | 5 | 5
Grand Total | 4 | 16 | 116 | 34 | 170

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 62
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 37
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 108
Live Sales | Pre-Sale | Help in completing the order | 24
Live Sales Total | | | 24
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 134

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 0 | 1 | 1 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 3 | 4
Mohiuddin Lsm | 4 | 1 | 1 | 3 | 2 | 8 | 19
Hasan Nour | 0 | 3 | 0 | 2 | 3 | 2 | 10
Khaled Sufian | 3 | 0 | 0 | 1 | 0 | 2 | 6
Ali Ibraheem | 3 | 0 | 0 | 1 | 3 | 5 | 12
Abdallah Ahmed | 5 | 0 | 0 | 0 | 2 | 7 | 14
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 5 | 10 | 16
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 11 | 1 | 0 | 0 | 0 | 7 | 19
Ali hazzaa | 15 | 14 | 11 | 12 | 11 | 23 | 86
Sultan Motawa | 5 | 0 | 1 | 1 | 0 | 2 | 9
! Hassan Bin Saeed | 2 | 1 | 2 | 4 | 2 | 4 | 15
Syed Ataullah | 3 | 0 | 0 | 0 | 1 | 1 | 5
| 0 | 0 | 0 | 1 | 1 | 1 | 3
Malek Hosan | 2 | 7 | 0 | 3 | 0 | 0 | 12
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 3 | 2 | 0 | 1 | 0 | 0 | 6
Nourah Alfhaid | 0 | 1 | 2 | 0 | 0 | 0 | 3
Grand Total | 56 | 30 | 18 | 31 | 30 | 76 | 241

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 6 | 0 | 0 | 0 | 0 | 2 | 8
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 1 | 1 | 0 | 0 | 1 | 0 | 3
Hasan Nour | 0 | 1 | 0 | 2 | 0 | 0 | 3
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 1 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 0 | 2
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sultan Motawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 3 | 2 | 3 | 1 | 8 | 33

Please feel free to reach out for any further clarifications.